1. Orders and Payments
Q: How can I place an order?
A: Placing an order is easy! Browse our collections, add your favorite items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure online payment options.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 3days of purchase. Please contact our support team immediately for assistance.
2. Shipping and Delivery
Q: What are your shipping options?
A: We offer standard and express shipping. Delivery times and costs vary depending on your location and the shipping method selected at checkout.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email. Use it to check the status of your delivery in real time.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Additional customs fees or taxes may apply depending on your country.
3. Returns and Refunds
Q: What is your return policy?
A: We offer hassle-free returns within 5days of delivery. Items must be in their original condition with all tags attached.
Q: How do I initiate a return or exchange?
A: Contact our support team with your order number and reason for the return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
4. Products and Stock
Q: Are your products authentic?
A: Absolutely! We take pride in offering high-quality, genuine products sourced directly from trusted brands and suppliers.
Q: What if an item I want is out of stock?
A: If an item is unavailable, you can sign up for restock notifications on the product page. We’ll email you when it’s back in stock.