FAQ

1. Orders and Payments

Q: How can I place an order?

A: Placing an order is easy! Browse our collections, add your favorite items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards, PayPal, and other secure online payment options.

Q: Can I modify or cancel my order after placing it?

A: Orders can be modified or canceled within 3days of purchase. Please contact our support team immediately for assistance.

2. Shipping and Delivery

Q: What are your shipping options?

A: We offer standard and express shipping. Delivery times and costs vary depending on your location and the shipping method selected at checkout.

Q: How can I track my order?

A: Once your order is shipped, you’ll receive a tracking link via email. Use it to check the status of your delivery in real time.

Q: Do you ship internationally?

A: Yes, we ship worldwide! Additional customs fees or taxes may apply depending on your country.

3. Returns and Refunds

Q: What is your return policy?

A: We offer hassle-free returns within 5days of delivery. Items must be in their original condition with all tags attached.

Q: How do I initiate a return or exchange?

A: Contact our support team with your order number and reason for the return. We’ll guide you through the process.

Q: When will I receive my refund?

A: Refunds are processed within 7-10 business days after we receive and inspect the returned item.

4. Products and Stock

Q: Are your products authentic?

A: Absolutely! We take pride in offering high-quality, genuine products sourced directly from trusted brands and suppliers.

Q: What if an item I want is out of stock?

A: If an item is unavailable, you can sign up for restock notifications on the product page. We’ll email you when it’s back in stock.